Privacy Policy

1. Introduction

常州鲸途国际贸易有限公司, operating as Linktech ("we", "us", or "our"), located at 新北区龙虎塘街道龙业路和枫苑3幢G2003室, 常州市, 江苏省, is an AI tech consultancy committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website linktech.com, engage our services, or otherwise interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

We may collect personal data from you in a variety of ways, including, but not limited to, when you visit our site, register an account, subscribe to our newsletter, request services, fill out a form, and in connection with other activities, services, features, or resources we make available. The types of personal information we may collect include:

Personal Identifiers: Name, email address, phone number, postal address.
Account & Authentication Data: Usernames, passwords, unique identifiers, and security questions.
Payment Information: Credit card numbers, billing address, and other payment-related details if you purchase our services (processed by third-party payment processors).
Professional Information: Job title, company name, industry, and project details related to our consultancy services.
Usage Data: Information about how you access and use our services, including IP address, browser type, operating system, pages viewed, time spent, and referring URLs. This includes usage analytics and telemetry data from our platform.
Technical Data: Device information, network configuration, and API access/integration data related to your systems when we provide specific AI solutions.
Communications: Content of your communications with us, including emails, chat logs, and customer support inquiries.
Cookies and Tracking Technologies: Information collected through cookies and similar technologies, as detailed in our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage our AI consultancy services to you.
To communicate with you, including responding to inquiries and providing customer support.
To send you administrative information, such as policy changes and service updates.
To personalize your experience and improve our services, website, and offerings.
To process your transactions and manage billing.
To develop new products, services, features, and functionality.
To monitor and analyze trends, usage, and activities in connection with our services.
To detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Linktech and others.
To comply with legal obligations and respond to lawful requests from public authorities.
For marketing and promotional purposes, with your consent where required.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: Where you have given your explicit consent for specific processing activities.
Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes interests in improving our services, marketing, preventing fraud, and ensuring network and information security.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

5. Information Sharing

We may share your information in the following situations:

With Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as cloud hosting providers, payment processors, data analytics providers, and email delivery services.
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
Legal Requirements: We may disclose your information where legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena. This includes handling service uptime and incident data with relevant authorities if necessary.
To Protect Our Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

8. Data Security

We implement a variety of security measures designed to protect the security of your personal data. These measures include using secure servers, firewalls, encryption (TLS/SSL), access controls, regular security audits, and strict internal policies. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Our cloud storage and data processing locations are also chosen with robust security and compliance in mind.

9. International Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside China and choose to provide information to us, please note that we transfer the data, including Personal Data, to China and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information, such as Standard Contractual Clauses for GDPR compliance.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. For significant changes, we may also choose to notify you through our services or via email.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company Name: 常州鲸途国际贸易有限公司 (Linktech)
Address: 新北区龙虎塘街道龙业路和枫苑3幢G2003室, 常州市, 江苏省
Email: privacy@linktech.com
Business Registration Number: 91320411MADH337131

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